Frequently Asked Questions
Everything you need to know about your next favorite outfit.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Are your materials sustainably sourced?
At My Story Tale, we prioritize ethical manufacturing and use organic or recycled fabrics whenever possible to ensure your fashion choices are kind to the planet.
Can I change or cancel my order after it's placed?
Orders are processed quickly, but we have a 1-hour window for any modifications or cancellations. Please contact our support team immediately if you need to make a change.